In all areas of business, customers are expecting more. The typical vendor-client relationship is a thing of the past, becoming a partner to your customers is the new norm. However, this is not an overnight process, rather one that takes time, effort, and cultivating.
Of course,...
There’s a lot to be said for a really snazzy Lego kit. Maybe it’s the Millennium Falcon that your front room is crying out for (complete with hinged smuggling compartments for hiding from the Empire). Or perhaps paying homage to the city of New York with a 1,600-piece Statue of Liberty is...
Has your business ever avoided investing in key software systems simply because of perceived high costs? This inaction is an example of a sunk cost fallacy.
Both psychologists and behavioural economists have noted that humans have a stronger natural tendency to avoid losses than to...
Global mobile phishing attempts surged by 37% amid shift to work-from-home for the thousands of businesses needing to adhere to shelter-in-place directives. According to Verizon, over 90% of breaches start with a phishing attack and with more than 60% of emails being read on mobile, mobile...
Professional services company Accenture found itself in a crisis. The company’s growth stunted. When leadership investigated the reasons why, they came to realise that their promotions and rewards system benefited those employees who were more focused on self-promotion, compared with those...
The European Union (EU) was enjoying its highest labour participation rate since 2000 when COVID-19 hit. The economic impact has yet to be fully calculated but will surely be felt for years to come. The pandemic has also highlighted a critical and growing shortage of workers, and the region...
Enterprises who are increasing the average number of endpoint security agents from 9.8 last year to 10.2 today aren’t achieving the endpoint resilience they need because more software agents create more conflicts, leaving each endpoint exposed to a potential breachOne in three enterprise devices...
Most large enterprises rely on a globally connected ecosystem of workforce, workplace, technology and other key resources for their business operations. Not surprisingly, they have very robust business continuity plans (BCP) in place to protect their human capital, technology and other critical...
The role of artificial intelligence (AI) applications in enterprises is 'rapidly evolving' with particular focus on the customer relationship management (CRM) and enterprise resource management (ERM) spheres, according to IDC.
As per the analyst firm's latest Worldwide Semiannual...
As we move towards a new world of business, post the pandemic, without a doubt COVID-19 has severely disrupted supply chains on a global scale. Procurement leaders are having to maintain business operations, fulfill urgent demands, and mitigate supplier challenges against a backdrop...
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