Despite the economic setbacks shaped by the pandemic, demand for cloud communications services continues to grow. The remote “work-life” arrangement and increased displacement of face-to-face meetings by video conferences has managed service provider (MSP) leaders clamoring to take...
Data has always been there. Right back at the start of the last century, organisations of the age still ran their operations using log books, paper folios and hand-drawn accounts sheets. It was still data, but it was predominantly static, often duplicated or inaccurate, tough to search and only...
Customers’ expectations, preferences, changing patterns in how and why they purchase need to be the core of any digital transformation effort.
63% of organisations say delivering an excellent customer experience as measured by customer satisfaction scores defines...
In all areas of business, customers are expecting more. The typical vendor-client relationship is a thing of the past, becoming a partner to your customers is the new norm. However, this is not an overnight process, rather one that takes time, effort, and cultivating.
Of course,...
There’s a lot to be said for a really snazzy Lego kit. Maybe it’s the Millennium Falcon that your front room is crying out for (complete with hinged smuggling compartments for hiding from the Empire). Or perhaps paying homage to the city of New York with a 1,600-piece Statue of Liberty is...
Has your business ever avoided investing in key software systems simply because of perceived high costs? This inaction is an example of a sunk cost fallacy.
Both psychologists and behavioural economists have noted that humans have a stronger natural tendency to avoid losses than to...
The COVID-19 crisis has not radically changed the future of technology. It has accelerated our path towards it. Conversations regarding digital transformation, moving to the cloud or using distributed architectures have been resonating in the market since the dot-com bubble. What this crisis...
Global mobile phishing attempts surged by 37% amid shift to work-from-home for the thousands of businesses needing to adhere to shelter-in-place directives. According to Verizon, over 90% of breaches start with a phishing attack and with more than 60% of emails being read on mobile, mobile...
Professional services company Accenture found itself in a crisis. The company’s growth stunted. When leadership investigated the reasons why, they came to realise that their promotions and rewards system benefited those employees who were more focused on self-promotion, compared with those...
Cybersecurity has traditionally been viewed as the department of ‘no’ – thought to be cautious, restrictive, and restrained. COVID-19 demonstrated this to be far from the truth. When physical offices had to suddenly transform into digital, virtual hubs, cybersecurity became an essential...
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