Putting the user first: Why goals, comms, and transparency are key for internal services

Internal services are the lifeblood of every organisation. Supporting departments, such as IT, human resources, and facility management, enable a slick working environment. Setting up an employee’s workstation, resolving a technical problem, or reserving a meeting room are all possible because of the provision of quality user service support.

These simple but vital functions are foundational to the...

Most organisations still think humans are better than AI in detecting cyberthreats

Almost 60 per cent of respondents polled by WhiteHat Security said they were still more confident in cyberthreat findings verified by humans over those intelligent technologies.

In its latest report, titled “AI and Human Element Security Sentiment Study”, which surveyed 102 industry professionals, WhiteHat Security found over half of the organisations use AI or machine learning in their...

Three key MSP considerations for 2020 and beyond as 5G arrives

In today’s climate, many Managed Service Providers (MSPs) are at a crossroads. The industry is growing at an impressive rate of 12.5% annually since 2014, but despite this wave of optimism, many providers remain apprehensive about the road that lies ahead. Shifts in the industry have shaped client demands and forced changes in many MSP sales models. The good news: managed services aren’t going anywhere. There is currently an increased...

Apple subsidiary Claris launches low-code automation platform

Claris International, a subsidiary of Apple, has announced the launch of its ‘Claris Connect’ workflow automation platform.

According to the company, the platform is designed for the real-world challenges of small and medium businesses. After several months of testing and growth of its library of connectors, the company is now finally all set to drive digital transformation for any...

Organisations adopting AI in finance and operations see 80% faster annual profits, says Oracle

Organisations adopting artificial intelligence (AI) alongside other emerging technologies in finance and operations are likely to see their annual profits grow 80% faster, according to a study from Oracle.

The study, titled ‘Emerging Technologies: The Competitive Edge for Finance and Operations’, found that of the 700 respondents polled, 37% of finance organisations have seen a reduction in...

CIO IT budgets are gradually increasing – with AI and ML a ‘spotlight’ technology

The good news is that the CIO’s IT budget is going up – but it remains slow progress.

That’s according to a new report released by IDG. The CIO Tech Poll: Tech Priorities 2020 report, which polled 200 heads of IT, found that three in five (59%) respondents expect their technology budgets to increase in the coming 12 months. Yet this is only just up from 57% the previous year.

For a truly customer-centric model, we need to solve the ‘last mile’ of AI

I’ve yet to work with an enterprise that didn’t have customer-centricity as its top goal. Customer centricity has been the driving force behind countless digital transformation initiatives, and the reason why so many enterprises invest in building a data science team and culture designed to help them better understand their customers.

Just committing to a customer-centric approach is worthy...

Gaurang Torvekar, CEO, Indorse: On finding the right business model for a skills marketplace – with blockchain

For any budding entrepreneurs with an idea and a head full of dreams, here are two key lessons that Gaurang Torvekar, CEO of Singapore-based Indorse, has learned: the business model is more important than the idea, and don’t let your technology be the only selling point.

Torvekar (left) firmly describes himself as a founder in the blockchain space, having developed in Ethereum over the past four...

Cybersecurity firm Deep Instinct announces $43 million series C funding to boost growth

Deep Instinct, a US-based cybersecurity firm has announced its $43 million (£32.95m) series C funding, bringing he company’s total investment to £76.6m.

The funding round was led by Millennium New Horizons, with participation from Unbound, the London-based investment company, along with LG, and existing investor NVIDIA. According to Deep Instinct, the investment will be used to boost...