How to build a business case for endpoint security

Bottom line:  Endpoint security business cases do much more than just quantify costs and benefits; they uncover gaps in endpoint and cyber protection that need urgent attention to avert a breach.

Bad actors and hackers prefer to attack threat surfaces that are isolated, vulnerable with out-of-date security patches, yet integrated into a corporate network to provide access. For these reasons and more, endpoints are now the popular choice for hacking attempts. Ponemon Institute’s...

Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

Five key reasons to adopt API management SaaS

In our modern technology infrastructure, API usage is growing rapidly, driven in many cases by digital transformation, a platform approach, growing ecosystems, innovation demands and increasing regulations.

But APIs have been in the technology canvas for nearly two decades, with almost all the major software vendors releasing their APIs after the year 2000. For example, Salesforce and eBay released their APIs in 2000, Amazon in 2002, and Facebook in 2006. Today, APIs are a...

Putting the user first: Why goals, comms, and transparency are key for internal services

Internal services are the lifeblood of every organisation. Supporting departments, such as IT, human resources, and facility management, enable a slick working environment. Setting up an employee’s workstation, resolving a technical problem, or reserving a meeting room are all possible because of the provision of quality user service support.

These simple but vital functions are foundational to the...

Most organisations still think humans are better than AI in detecting cyberthreats

Almost 60 per cent of respondents polled by WhiteHat Security said they were still more confident in cyberthreat findings verified by humans over those intelligent technologies.

In its latest report, titled “AI and Human Element Security Sentiment Study”, which surveyed 102 industry professionals, WhiteHat Security found over half of the organisations use AI or machine learning in their...

Three key MSP considerations for 2020 and beyond as 5G arrives

In today’s climate, many Managed Service Providers (MSPs) are at a crossroads. The industry is growing at an impressive rate of 12.5% annually since 2014, but despite this wave of optimism, many providers remain apprehensive about the road that lies ahead. Shifts in the industry have shaped client demands and forced changes in many MSP sales models. The good news: managed services aren’t going anywhere. There is currently an increased...

Apple subsidiary Claris launches low-code automation platform

Claris International, a subsidiary of Apple, has announced the launch of its ‘Claris Connect’ workflow automation platform.

According to the company, the platform is designed for the real-world challenges of small and medium businesses. After several months of testing and growth of its library of connectors, the company is now finally all set to drive digital transformation for any...

Organisations adopting AI in finance and operations see 80% faster annual profits, says Oracle

Organisations adopting artificial intelligence (AI) alongside other emerging technologies in finance and operations are likely to see their annual profits grow 80% faster, according to a study from Oracle.

The study, titled ‘Emerging Technologies: The Competitive Edge for Finance and Operations’, found that of the 700 respondents polled, 37% of finance organisations have seen a reduction in...

CIO IT budgets are gradually increasing – with AI and ML a ‘spotlight’ technology

The good news is that the CIO’s IT budget is going up – but it remains slow progress.

That’s according to a new report released by IDG. The CIO Tech Poll: Tech Priorities 2020 report, which polled 200 heads of IT, found that three in five (59%) respondents expect their technology budgets to increase in the coming 12 months. Yet this is only just up from 57% the previous year.

For a truly customer-centric model, we need to solve the ‘last mile’ of AI

I’ve yet to work with an enterprise that didn’t have customer-centricity as its top goal. Customer centricity has been the driving force behind countless digital transformation initiatives, and the reason why so many enterprises invest in building a data science team and culture designed to help them better understand their customers.

Just committing to a customer-centric approach is worthy...