A new dawn amid Covid-19: The rise of the employee

I’ve recently had the pleasure of speaking with communications experts from our customers ranging from ADM and Dow, through to OSF Healthcare and PVH, about how their businesses have adapted in light of COVID-19 and the steps they’re now taking to prepare their employees for a new way of working in some shape or form. As we talked, I experienced this incredible sensation of hope and the realisation that despite everything we are going through we’re on the cusp of something...

Remote working during the Covid-19 pandemic: Top cybersecurity tips

COVID-19 is having a relentless impact on business services and operations. Against the new backdrop of millions working remotely, the stage is clearly set for a renewed approach to cyber security. Technology changes must be coupled with clear guidance disseminated throughout your organisation, to help staff identify potentially suspicious activity and appropriately handle company  data. 

Layer your security 

One area in particular that subjects employees and the wider...

How a fast route to the cloud will meet the Covid-19 business continuity challenge

The resilience, scalability and reliability of the cloud are taking centre stage as organisations strive to keep businesses operating as normal during the COVID-19 pandemic. Many have already dipped their toe in the water when it comes to moving workloads across to the cloud; often with mixed results. But with the spotlight now firmly on cloud technology and its ability to enable working across time zones and regions, it’s become a business continuity lifeline for companies of all sectors...

A moment of reflection: A CIO’s perspective on the remote working transition

The coronavirus crisis has forced many companies to push ahead with digital transformation at high speed, causing many challenges for IT and security teams. Challenges include the need for extensive hardware purchases and new processes for home office work, but also connecting to the company's own IT infrastructure and accessing files and apps that employees need.

At LogMeIn, it already seems like a lifetime ago that we transitioned our nearly 4,000 employees to a full, global...

Verizon to acquire BlueJeans – with 5G integration on the horizon

Here’s an acquisition that makes sense to everyone in this current climate: Verizon has announced it is to acquire enterprise videoconferencing provider BlueJeans Network.

The move will see BlueJeans move into the Verizon Business portfolio around unified communications, with Verizon promising the platform will also be ‘deeply integrated’ into the operator’s 5G roadmap.

As a result, there is both a short-term and long-term goal at play. The Covid-19 pandemic, and...

How to maintain business continuity for your contact centre workforce during Covid-19

First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home” model for the time being, and we believe that these unprecedented challenges will dramatically shift the way many businesses work in the future, long after the passing of this crisis.

A majority of companies operating contact centres are not currently set up to properly manage a remote or at-home agent workforce. Or, they have been...

How CIOs can help employees with new work practices

In these uncertain times, not a day goes by that we don’t hear about how COVID-19 is changing the way we live, whether it’s ‘visiting’ a doctor, shopping, or, of course, working. Given the announcement made by the World Health Organisation that COVID-19 has reached ‘pandemic’ status, it’s safe to say that many employees will be working from home for the very first time. What does this mean for these employees and how can CIOs help them adjust to their new working environment...

Securing remote network access for business continuity in times of crisis: A guide

With the coronavirus outbreak continuing to gather pace, many businesses around the world are having to provide remote access for all their employees, sometimes for the first time. This is being done under pressure to tight time constraints. It’s difficult for anyone to do their best work with deadlines looming, and worries and concerns about the current situation playing on their mind. IT staff are no different.

Mistakes and misconfigurations are inevitable and that will...

CIOs don’t need to reach out to HR – it needs to be the other way around

Digital isn’t one person’s problem. It’s not even one department's problem. Yet all we hear every day is that CIOs should be reaching out across the business to improve data culture and persuade people to get on board with transformation projects.

Rubbish. It’s the job of every department to explore how new technologies can enhance the work they do and that’s as true of the HR department as it is any other part of the business.

The benefits of...

For a truly customer-centric model, we need to solve the ‘last mile’ of AI

I’ve yet to work with an enterprise that didn’t have customer-centricity as its top goal. Customer centricity has been the driving force behind countless digital transformation initiatives, and the reason why so many enterprises invest in building a data science team and culture designed to help them better understand their customers.

Just committing to a customer-centric approach is worthy...