Securing remote network access for business continuity in times of crisis: A guide

With the coronavirus outbreak continuing to gather pace, many businesses around the world are having to provide remote access for all their employees, sometimes for the first time. This is being done under pressure to tight time constraints. It’s difficult for anyone to do their best work with deadlines looming, and worries and concerns about the current situation playing on their mind. IT staff are no different.

Mistakes and misconfigurations are inevitable and that will...

CIOs don’t need to reach out to HR – it needs to be the other way around

Digital isn’t one person’s problem. It’s not even one department's problem. Yet all we hear every day is that CIOs should be reaching out across the business to improve data culture and persuade people to get on board with transformation projects.

Rubbish. It’s the job of every department to explore how new technologies can enhance the work they do and that’s as true of the HR department as it is any other part of the business.

The benefits of...

For a truly customer-centric model, we need to solve the ‘last mile’ of AI

I’ve yet to work with an enterprise that didn’t have customer-centricity as its top goal. Customer centricity has been the driving force behind countless digital transformation initiatives, and the reason why so many enterprises invest in building a data science team and culture designed to help them better understand their customers.

Just committing to a customer-centric approach is worthy...

Kronos and Ultimate Software announce merger to create HCM powerhouse

Kronos, a US-based human capital management cloud provider has entered into a definitive merger agreement with Ultimate Software with the aim to build one of the world’s largest cloud companies.

The combined company will have a stronger position in the rapidly growing human capital management (HCM) marketplace. The companies will have revenues of about $3 billion (£1.54bn), more than 12,000...

Actions speak louder than words: Moving from digital transformation to ‘data transformation’

Digital transformation has been a buzzword for quite some time now. Despite being viewed by a few people as an over-the-top term by over-zealous vendors, digital transformation has had an impact on businesses in a very real way. In fact, the World Economic Forum predicts that the global economic impact of digital transformation will hit $100 trillion by 2025.

Unsurprisingly, when something like digital...

The quest for the perfect PC: Travelling through the cloud, via VDI and desktop centralisation

Whether you call it a PC, a desktop, a workstation, or some other term, organisations have been provisioning computers with varying degrees of success for decades, and the model is ripe for disruption. PCs and laptops promised on-demand productivity for workers, but in reality, these devices have fallen far short of that promise for enterprises.

Provisioning these physical devices is just the first of...

Five key blockchain trends to watch for the enterprise in 2020

Many executives feel like blockchain is a hammer looking for a nail that doesn’t offer business value.

However, the real-world blockchain networks that have formed over the past few years are proving that blockchain can be valuable. Even the most pessimistic skeptics are starting to become convinced that enterprise blockchain can improve business processes.

Why it’s time to make culture the main driver of change for your enterprise

Culture - we’ve talked about it a lot recently and how businesses with a happy and engaged workforce tend to succeed more than those with a poor culture. In fact, research suggests businesses with a poor company culture cost the UK economy £23.6million a year. But culture is more, much more than that.

As organisations try to navigate the turbulent and unpredictable business landscape,...

Why it’s time for IT to have a proper chat with HR to improve business continuity

In recent years, IT’s role within a business has massively shifted. Long gone are the days of it simply being a backend operation, stuck in the company basement like the IT Crowd in the mid noughties. Now, technology is the driver of change and IT is the hub of a business – and it needs to own that position.

Yet, this change can also bring its own difficulties. There are still ongoing...

The three IT service management trends enterprises need to explore in 2020

In recent years, the IT service management (ITSM) landscape has been evolving as the industry strives to build its presence within organisations, adding value and becoming a trusted advisor. But what does 2020 hold for the industry?

ITSM guru Stephen Mann once pointed out that changes in the service management field don’t happen overnight. New concepts and developments like AI don’t take the...