Gartner issues six-point plan for CIOs to cure Covid-19 cost-cutting

Budgets naturally need to be redrawn and tightened amid the global Covid-19 pandemic - and according to the latest report from Gartner, CIOs need to focus on a multi-faceted plan incorporating business impact and organisational risk to succeed.

The analyst firm has released a six-step cost optimisation framework which CIOs need to explore. Financial benefit is only one of the steps available - albeit an important one - emphasising the need to focus holistically, and reminding that...

We’re at a turning point for legacy tech: Here are four ways to approach it

Usually, the word “legacy” evokes feelings of tradition, pride, and achievement. But when it comes to today’s business world, it’s not so simple. Legacy technology — computer systems and software from a previous era that are still in use — presents significant challenges to companies.

As technologies and marketplaces evolve, CIOs find it increasingly difficult to integrate new and old tech, yet legacy technology persists for various reasons. Many businesses subscribe...

Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

Seven tactical IT initiatives to kickstart your corporate objectives during Covid-19

Due to the coronavirus pandemic, we are clearly seeing a shift in priorities by CIOs to address the new normal, with more focus on cost control, improving IT operations and redesigning business process. How is that going to impact you? Let’s explore 7 steps IT can take to satisfy these shifting priorities and enable their corporate business strategy.

Migrate applications to the cloud

If it’s not broke, don’t fix it. That’s the normal response we hear when there’s...

A new dawn amid Covid-19: The rise of the employee

I’ve recently had the pleasure of speaking with communications experts from our customers ranging from ADM and Dow, through to OSF Healthcare and PVH, about how their businesses have adapted in light of COVID-19 and the steps they’re now taking to prepare their employees for a new way of working in some shape or form. As we talked, I experienced this incredible sensation of hope and the realisation that despite everything we are going through we’re on the cusp of something...

Remote working during the Covid-19 pandemic: Top cybersecurity tips

COVID-19 is having a relentless impact on business services and operations. Against the new backdrop of millions working remotely, the stage is clearly set for a renewed approach to cyber security. Technology changes must be coupled with clear guidance disseminated throughout your organisation, to help staff identify potentially suspicious activity and appropriately handle company  data. 

Layer your security 

One area in particular that subjects employees and the wider...

How a fast route to the cloud will meet the Covid-19 business continuity challenge

The resilience, scalability and reliability of the cloud are taking centre stage as organisations strive to keep businesses operating as normal during the COVID-19 pandemic. Many have already dipped their toe in the water when it comes to moving workloads across to the cloud; often with mixed results. But with the spotlight now firmly on cloud technology and its ability to enable working across time zones and regions, it’s become a business continuity lifeline for companies of all sectors...

A moment of reflection: A CIO’s perspective on the remote working transition

The coronavirus crisis has forced many companies to push ahead with digital transformation at high speed, causing many challenges for IT and security teams. Challenges include the need for extensive hardware purchases and new processes for home office work, but also connecting to the company's own IT infrastructure and accessing files and apps that employees need.

At LogMeIn, it already seems like a lifetime ago that we transitioned our nearly 4,000 employees to a full, global...

Verizon to acquire BlueJeans – with 5G integration on the horizon

Here’s an acquisition that makes sense to everyone in this current climate: Verizon has announced it is to acquire enterprise videoconferencing provider BlueJeans Network.

The move will see BlueJeans move into the Verizon Business portfolio around unified communications, with Verizon promising the platform will also be ‘deeply integrated’ into the operator’s 5G roadmap.

As a result, there is both a short-term and long-term goal at play. The Covid-19 pandemic, and...

How to maintain business continuity for your contact centre workforce during Covid-19

First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home” model for the time being, and we believe that these unprecedented challenges will dramatically shift the way many businesses work in the future, long after the passing of this crisis.

A majority of companies operating contact centres are not currently set up to properly manage a remote or at-home agent workforce. Or, they have been...