10 ways AI is improving new product development

Startups’ ambitious AI-based new product development is driving AI-related investment with $16.5B raised in 2019, driven by 695 deals according to PwC/CB Insights MoneyTree Report, Q1 2020. AI expertise is a skill product development teams are ramping up their recruitment efforts to find, with over 7,800 open positions on Monster, over 3,400 on LinkedIn and over 4,200 on Indeed as of today. One in ten enterprises now uses ten or more AI applications, expanding the Total Available...

Managing the complexities of IT convergence: Exploring the future

Today, IT pros find themselves in a new reality, where IT roles have converged in response to the interconnected nature of modern environments. While a focus on cloud and hybrid IT architectures has been crucial in breaking down silos, it’s not without complexities. Ensuring uptime, availability, and performance of systems and applications, and greater collaboration with leadership to drive business success, is paramount. The global Covid-19 pandemic has amplified this, as organisations...

Why cybersecurity remains a key problem across the business

Bottom line: Absolute’s 2020 Endpoint Resilience Report illustrates why the purpose of any cybersecurity program needs to be attaining a balance between protecting an organisation and the need to keep the business running, starting with secured endpoints. Enterprises who have taken a blank cheque approach in the past to spending on cybersecurity are facing the stark reality that all that spending may have made them more vulnerable to attacks. While cybersecurity spending grew at a Compound...

Why securing endpoints is the future of cybersecurity

86% of all breaches are financially motivated, where threat actors are after company financial data, intellectual property, health records, and customer identities that can be sold fast on the Dark Web.70% of breaches are perpetrated by external actors, making endpoint security a high priority in any cybersecurity strategy. 55% of breaches originate from organized crime groups.Attacks on Web apps accessed from endpoints were part of 43% of breaches, more than double the results from last...

Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

Seven tactical IT initiatives to kickstart your corporate objectives during Covid-19

Due to the coronavirus pandemic, we are clearly seeing a shift in priorities by CIOs to address the new normal, with more focus on cost control, improving IT operations and redesigning business process. How is that going to impact you? Let’s explore 7 steps IT can take to satisfy these shifting priorities and enable their corporate business strategy.

Migrate applications to the cloud

If it’s not broke, don’t fix it. That’s the normal response we hear when there’s...

Protecting privileged identities in a post-Covid-19 world: A guide

Bottom line: Every organisation needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction.

The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service options that protect the health of employees, customers, and partners. Customer experience needs to be the cornerstone of digital transformation,...

Most organisations still think humans are better than AI in detecting cyberthreats

Almost 60 per cent of respondents polled by WhiteHat Security said they were still more confident in cyberthreat findings verified by humans over those intelligent technologies.

In its latest report, titled “AI and Human Element Security Sentiment Study”, which surveyed 102 industry professionals, WhiteHat Security found over half of the organisations use AI or machine learning in their...

Transform and thrive: How digital removes the guesswork from manufacturing operations

As innovative technologies continue to steadily come to the fore across manufacturers, there has never been a more important time to evolve. Many manufacturers find themselves at a crossroads: to transform and thrive or to ignore the digital transformation call and fall behind the competition. Adopting a data-driven, customer-centric business model and leveraging technology that brings together physical and digital operations is key to helping...

IT superheroes: Treat shadow IT as your sidekick, not your arch nemesis

When you think about your favourite superheroes, there is always an arch-nemesis that proves to be a thorn in the side. Think Batman and the Joker, Spiderman and Venom, Superman and Lex Luthor. For most IT leaders, it’s fair to say that one of the biggest archnemeses comes in the form of shadow IT.

And business leaders tend to agree. In our recent Digital Disconnect Study, 78% of IT and...