Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

Seven tactical IT initiatives to kickstart your corporate objectives during Covid-19

Due to the coronavirus pandemic, we are clearly seeing a shift in priorities by CIOs to address the new normal, with more focus on cost control, improving IT operations and redesigning business process. How is that going to impact you? Let’s explore 7 steps IT can take to satisfy these shifting priorities and enable their corporate business strategy.

Migrate applications to the cloud

If it’s not broke, don’t fix it. That’s the normal response we hear when there’s...

Protecting privileged identities in a post-Covid-19 world: A guide

Bottom line: Every organisation needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction.

The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service options that protect the health of employees, customers, and partners. Customer experience needs to be the cornerstone of digital transformation,...

Most organisations still think humans are better than AI in detecting cyberthreats

Almost 60 per cent of respondents polled by WhiteHat Security said they were still more confident in cyberthreat findings verified by humans over those intelligent technologies.

In its latest report, titled “AI and Human Element Security Sentiment Study”, which surveyed 102 industry professionals, WhiteHat Security found over half of the organisations use AI or machine learning in their...

Transform and thrive: How digital removes the guesswork from manufacturing operations

As innovative technologies continue to steadily come to the fore across manufacturers, there has never been a more important time to evolve. Many manufacturers find themselves at a crossroads: to transform and thrive or to ignore the digital transformation call and fall behind the competition. Adopting a data-driven, customer-centric business model and leveraging technology that brings together physical and digital operations is key to helping...

IT superheroes: Treat shadow IT as your sidekick, not your arch nemesis

When you think about your favourite superheroes, there is always an arch-nemesis that proves to be a thorn in the side. Think Batman and the Joker, Spiderman and Venom, Superman and Lex Luthor. For most IT leaders, it’s fair to say that one of the biggest archnemeses comes in the form of shadow IT.

And business leaders tend to agree. In our recent Digital Disconnect Study, 78% of IT and...

For a truly customer-centric model, we need to solve the ‘last mile’ of AI

I’ve yet to work with an enterprise that didn’t have customer-centricity as its top goal. Customer centricity has been the driving force behind countless digital transformation initiatives, and the reason why so many enterprises invest in building a data science team and culture designed to help them better understand their customers.

Just committing to a customer-centric approach is worthy...

Many companies still compromising mobile security to get things done: Verizon study

Four in 10 companies admit they have ‘sacrificed’ mobile security in the past year, according to the latest study from Verizon.

The report, Verizon’s third edition of its Mobile Security Index, found many companies are leaving themselves at risk through lax security plans. 43% of respondents had sacrificed mobile security over the most recent 12 months, with two thirds (66%) of...

Actions speak louder than words: Moving from digital transformation to ‘data transformation’

Digital transformation has been a buzzword for quite some time now. Despite being viewed by a few people as an over-the-top term by over-zealous vendors, digital transformation has had an impact on businesses in a very real way. In fact, the World Economic Forum predicts that the global economic impact of digital transformation will hit $100 trillion by 2025.

Unsurprisingly, when something like digital...

Five key blockchain trends to watch for the enterprise in 2020

Many executives feel like blockchain is a hammer looking for a nail that doesn’t offer business value.

However, the real-world blockchain networks that have formed over the past few years are proving that blockchain can be valuable. Even the most pessimistic skeptics are starting to become convinced that enterprise blockchain can improve business processes.