What are the main challenges chief procurement officers face today?

As we move towards a new world of business, post the pandemic, without a doubt COVID-19 has severely disrupted supply chains on a global scale. Procurement leaders are having to maintain business operations, fulfill urgent demands, and mitigate supplier challenges against a backdrop of significant disruption to their teams and their partner ecosystem.  Moving forward resilience will be the watchword and as CPOs start to think about the short and medium-term needs of the...

Managing the complexities of IT convergence: Exploring the future

Today, IT pros find themselves in a new reality, where IT roles have converged in response to the interconnected nature of modern environments. While a focus on cloud and hybrid IT architectures has been crucial in breaking down silos, it’s not without complexities. Ensuring uptime, availability, and performance of systems and applications, and greater collaboration with leadership to drive business success, is paramount. The global Covid-19 pandemic has amplified this, as organisations...

How to win friends and influence people: Using workplace technology to attract and retain staff

For years we have been promised that the gap between consumer and workplace technology is closing – from the introduction of policies such as bring your own device (BYOD) to some businesses directly consulting employees on which new technologies they’d like to use.

This sounds great in theory, but the reality of workplace technology is much less perfect for many of us. While the technology people use in their home lives seems to continue improving at an exponential rate,...

Move over BYOD: Meet BYOH – ‘bring your own home’

The Covid-19 pandemic has forced companies around the world to do something most of them were not ready to do – ask all their employees to work from home. A recent Gartner survey showed that 74% of chief financial officer respondents stated they planned to transition at least part of their workforces to permanent remote working. Much to their surprise, businesses are finding the transition to home more palatable that expected – in some cases, it has worked so well that measurable...

It’s time for the CIO to take their opportunity – with IT to secure business continuity

The last few months have brought in some drastic changes to the way we work and live. One thing that it has highlighted is the extreme value that IT brings to all organisations.

It’s clear to people at all levels of organisations that we’re not just about providing laptops and printers and keeping them running – suddenly we’ve become part of the business continuity team. We’re delivering consistency of service despite what’s happening around the world, and we’re...

Gartner issues six-point plan for CIOs to cure Covid-19 cost-cutting

Budgets naturally need to be redrawn and tightened amid the global Covid-19 pandemic - and according to the latest report from Gartner, CIOs need to focus on a multi-faceted plan incorporating business impact and organisational risk to succeed.

The analyst firm has released a six-step cost optimisation framework which CIOs need to explore. Financial benefit is only one of the steps available - albeit an important one - emphasising the need to focus holistically, and reminding that...

Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

MobileIron report warns of C-suite risk to mobile security

It is already commonly regarded that humans are the weakest link in the chain when it comes to cybersecurity - but a new MobileIron study has found that the fish rots from the head.

According to the enterprise security provider, based on interviews of 300 enterprise IT decision makers and 50 C-level executives, the C-suite is the most likely group within an organisation to ask for more relaxed mobile security protocols, in spite of being the most likely targets for...

A new dawn amid Covid-19: The rise of the employee

I’ve recently had the pleasure of speaking with communications experts from our customers ranging from ADM and Dow, through to OSF Healthcare and PVH, about how their businesses have adapted in light of COVID-19 and the steps they’re now taking to prepare their employees for a new way of working in some shape or form. As we talked, I experienced this incredible sensation of hope and the realisation that despite everything we are going through we’re on the cusp of something...

Why shifting societal sands create the perfect storm for successful stakeholder capitalism

Companies stuck in the same gear of doing things in the old way – merely oiling the moving parts of the aging corporate machine, making money, and delighting shareholders – are slowly slipping into obscurity. Instead, we are now seeing the increasing rise of the business that puts all stakeholders at the centre of all things. It is a new form of stakeholder capitalism that shifts the business compass from what it perceives to be doing good – to actually doing...