Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

Many companies still compromising mobile security to get things done: Verizon study

Four in 10 companies admit they have ‘sacrificed’ mobile security in the past year, according to the latest study from Verizon.

The report, Verizon’s third edition of its Mobile Security Index, found many companies are leaving themselves at risk through lax security plans. 43% of respondents had sacrificed mobile security over the most recent 12 months, with two thirds (66%) of...

How predictive analytics can help manage unforeseen challenges in the supply chain: A guide

In the UK, Brexit has prompted businesses of all sizes to weigh up how any number of potential outcomes may impact their operations, and how they can effectively identify and manage threats to their business. In fact, recent research by Vuealta reveals that uncertainty over Brexit has resulted in more disruption to supply chains in the last five years than natural disasters and cyberattacks combined.

But is there a realistic opportunity here for businesses to not only react to events...

More tales of woe for enterprise network security, report warns

The vast majority of enterprises are struggling when it comes to protecting critical network assets from cyber threats, according to a new study from Endace.

The report, Challenges of Managing and Securing the Network 2019, which polled senior executives at more than 250 large enterprises globally, found an overwhelming sense of concern among respondents. More than four in five (81%) said they did not...

Small Cell Forum to Accelerate Densification with New Work Program Focused on Siting Policy, Enterprise Engagement and Technologies for the 5G Era

Requirement gathering events shine light on urgent need for densification and a unified platform

London, UK – 11th October 2018 – Small Cell Forum (SCF), the telecoms organization driving densification worldwide, has outlined its work program for 2018-19, following the conclusion of its European plenary. The wide-ranging brief covers every aspect of densification, including policy...

The Dresner 2018 business intelligence verdict: Highlights and opportunities

The overall business intelligence (BI) landscape is a healthy one according to the latest report from Dresnor Advisory Services.

The latest 2018 Wisdom of Crowds Business Intelligence Market Study – all 187 pages of it – asserts that better decision making is the most important facet for BI this year, alongside improved operational efficiency and growth in revenues.

Among the highlights include:

Spending

More than half of organisations will increase BI...

What mobile trends should enterprises expect in 2017?

2016 will be regarded as the breakthrough year for workplace mobility. With employees leading the smartphone-revolution, businesses are now leveraging mobile (and other) technology to create a more engaged, efficient and connected workforce. 

But as the next generation of employees emerge, new products become available on the market and data security threats increase, what...

WinMagic Survey Highlights Employee Risk to Corporate Data on Personal Devices and Online Accounts

Only 18% of British office workers, who use a personal account/device to access work files or emails, say that data is always encrypted by their employer

Better education is still needed to improve personal IT habits

LONDON, UK – December 6, 2016 – A new online survey released today by WinMagic Inc. and conducted by YouGov, has highlighted the risks to corporate data from poor encryption, and employee use of unauthorised and inadequately protected devices. The...

How smart companies are using information to become more competitive and profitable

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Insights analysts are typically charged to perform analysis and discover new insights that can generate new business by identifying new customer and market trends or generate cost savings by discovering the root causes for inefficiencies.

If insights are discovered in a timely manner, they can create new opportunities for monetization by revealing new customer needs, new customer segments for targeting, emerging consumer behaviors and purchasing trends....

Productivity contributes to “another stunning growth year” for mobile, says Flurry

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The latest mobile growth figures from analytics provider Flurry have revealed app usage has grown by 58%, with every category – excepting games – seeing figures go up.

In particular, productivity apps saw a 125% session growth in 2015, according to the research. More and more consumers, especially in the younger demographic – in other words, the future workforce – are “using their smartphones, phablets and tablets as their...