If remote IT is here to stay, how can CIOs make it work?

Many CIOs are asking: is remote IT here to stay, or will the majority of IT staff eventually return to the office? At least in the short term, the more relevant questions might be, how productive can we expect remote IT to be, how can CIOs ensure their productivity, and what metrics should IT consider to gauge their effectiveness?

In this article, we’ll take a look at these questions and a few others, with the goal of helping CIOs plan for what will be extended and expanded...

How an AI platform is matching employees and opportunities

Instead of relying on data-driven signals of past accomplishments, Eightfold.ai is using AI to discover the innate capabilities of people and matching them to new opportunities in their own companies. The company's innovative approach of combining their own AI and virtual hackathons to create and launch new additions to their Project Marketplace rapidly is a model enterprises need to consider emulating.

Eightfold.ai was founded with the mission that there is...

AI enterprise apps ‘rapidly evolving’ with CRM and ERM spheres key, says IDC

The role of artificial intelligence (AI) applications in enterprises is 'rapidly evolving' with particular focus on the customer relationship management (CRM) and enterprise resource management (ERM) spheres, according to IDC.

As per the analyst firm's latest Worldwide Semiannual Artificial Intelligence Tracker analysis, IDC found global revenues for the overall AI market, including software, hardware and services, will top $156.5 billion in 2020.Of this, software will comprise...

Assessing network resiliency during the pandemic: How the telcos have held up

Think about what has become a common scenario: you’re at home working throughout the day, probably connected to the internet for long stretches. Because you’re working remotely, you’re asking more of the broadband capacity than usual, running video conferencing sessions with different parts of the world, screen sharing and sending large files.

Maybe your partner is in the same boat, and it would be understandable were you both to be grabbing more network bits by listening to...

We’re at a turning point for legacy tech: Here are four ways to approach it

Usually, the word “legacy” evokes feelings of tradition, pride, and achievement. But when it comes to today’s business world, it’s not so simple. Legacy technology — computer systems and software from a previous era that are still in use — presents significant challenges to companies.

As technologies and marketplaces evolve, CIOs find it increasingly difficult to integrate new and old tech, yet legacy technology persists for various reasons. Many businesses subscribe...

Remote working during the Covid-19 pandemic: Top cybersecurity tips

COVID-19 is having a relentless impact on business services and operations. Against the new backdrop of millions working remotely, the stage is clearly set for a renewed approach to cyber security. Technology changes must be coupled with clear guidance disseminated throughout your organisation, to help staff identify potentially suspicious activity and appropriately handle company  data. 

Layer your security 

One area in particular that subjects employees and the wider...

How a fast route to the cloud will meet the Covid-19 business continuity challenge

The resilience, scalability and reliability of the cloud are taking centre stage as organisations strive to keep businesses operating as normal during the COVID-19 pandemic. Many have already dipped their toe in the water when it comes to moving workloads across to the cloud; often with mixed results. But with the spotlight now firmly on cloud technology and its ability to enable working across time zones and regions, it’s become a business continuity lifeline for companies of all sectors...

A moment of reflection: A CIO’s perspective on the remote working transition

The coronavirus crisis has forced many companies to push ahead with digital transformation at high speed, causing many challenges for IT and security teams. Challenges include the need for extensive hardware purchases and new processes for home office work, but also connecting to the company's own IT infrastructure and accessing files and apps that employees need.

At LogMeIn, it already seems like a lifetime ago that we transitioned our nearly 4,000 employees to a full, global...

How to maintain business continuity for your contact centre workforce during Covid-19

First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home” model for the time being, and we believe that these unprecedented challenges will dramatically shift the way many businesses work in the future, long after the passing of this crisis.

A majority of companies operating contact centres are not currently set up to properly manage a remote or at-home agent workforce. Or, they have been...

CIOs don’t need to reach out to HR – it needs to be the other way around

Digital isn’t one person’s problem. It’s not even one department's problem. Yet all we hear every day is that CIOs should be reaching out across the business to improve data culture and persuade people to get on board with transformation projects.

Rubbish. It’s the job of every department to explore how new technologies can enhance the work they do and that’s as true of the HR department as it is any other part of the business.

The benefits of...