We’re at a turning point for legacy tech: Here are four ways to approach it

Usually, the word “legacy” evokes feelings of tradition, pride, and achievement. But when it comes to today’s business world, it’s not so simple. Legacy technology — computer systems and software from a previous era that are still in use — presents significant challenges to companies.

As technologies and marketplaces evolve, CIOs find it increasingly difficult to integrate new and old tech, yet legacy technology persists for various reasons. Many businesses subscribe...

Remote working during the Covid-19 pandemic: Top cybersecurity tips

COVID-19 is having a relentless impact on business services and operations. Against the new backdrop of millions working remotely, the stage is clearly set for a renewed approach to cyber security. Technology changes must be coupled with clear guidance disseminated throughout your organisation, to help staff identify potentially suspicious activity and appropriately handle company  data. 

Layer your security 

One area in particular that subjects employees and the wider...

How a fast route to the cloud will meet the Covid-19 business continuity challenge

The resilience, scalability and reliability of the cloud are taking centre stage as organisations strive to keep businesses operating as normal during the COVID-19 pandemic. Many have already dipped their toe in the water when it comes to moving workloads across to the cloud; often with mixed results. But with the spotlight now firmly on cloud technology and its ability to enable working across time zones and regions, it’s become a business continuity lifeline for companies of all sectors...

A moment of reflection: A CIO’s perspective on the remote working transition

The coronavirus crisis has forced many companies to push ahead with digital transformation at high speed, causing many challenges for IT and security teams. Challenges include the need for extensive hardware purchases and new processes for home office work, but also connecting to the company's own IT infrastructure and accessing files and apps that employees need.

At LogMeIn, it already seems like a lifetime ago that we transitioned our nearly 4,000 employees to a full, global...

How to maintain business continuity for your contact centre workforce during Covid-19

First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses – we have shifted to a “work-from home” model for the time being, and we believe that these unprecedented challenges will dramatically shift the way many businesses work in the future, long after the passing of this crisis.

A majority of companies operating contact centres are not currently set up to properly manage a remote or at-home agent workforce. Or, they have been...

CIOs don’t need to reach out to HR – it needs to be the other way around

Digital isn’t one person’s problem. It’s not even one department's problem. Yet all we hear every day is that CIOs should be reaching out across the business to improve data culture and persuade people to get on board with transformation projects.

Rubbish. It’s the job of every department to explore how new technologies can enhance the work they do and that’s as true of the HR department as it is any other part of the business.

The benefits of...

Putting the user first: Why goals, comms, and transparency are key for internal services

Internal services are the lifeblood of every organisation. Supporting departments, such as IT, human resources, and facility management, enable a slick working environment. Setting up an employee’s workstation, resolving a technical problem, or reserving a meeting room are all possible because of the provision of quality user service support.

These simple but vital functions are foundational to the...

Transform and thrive: How digital removes the guesswork from manufacturing operations

As innovative technologies continue to steadily come to the fore across manufacturers, there has never been a more important time to evolve. Many manufacturers find themselves at a crossroads: to transform and thrive or to ignore the digital transformation call and fall behind the competition. Adopting a data-driven, customer-centric business model and leveraging technology that brings together physical and digital operations is key to helping...

Organisations adopting AI in finance and operations see 80% faster annual profits, says Oracle

Organisations adopting artificial intelligence (AI) alongside other emerging technologies in finance and operations are likely to see their annual profits grow 80% faster, according to a study from Oracle.

The study, titled ‘Emerging Technologies: The Competitive Edge for Finance and Operations’, found that of the 700 respondents polled, 37% of finance organisations have seen a reduction in...

IT superheroes: Treat shadow IT as your sidekick, not your arch nemesis

When you think about your favourite superheroes, there is always an arch-nemesis that proves to be a thorn in the side. Think Batman and the Joker, Spiderman and Venom, Superman and Lex Luthor. For most IT leaders, it’s fair to say that one of the biggest archnemeses comes in the form of shadow IT.

And business leaders tend to agree. In our recent Digital Disconnect Study, 78% of IT and...