How leaders can manage effectively and thrive through times of crisis: A guide

The COVID-19 pandemic threw many businesses a curve ball, with some emerging stronger and some not. What are the key lessons business leaders should learn from these challenging times to help them better prepare for a future crisis?

Be open

A good business leader is open – open to learning, listening, changing, asking for help and perhaps most importantly, open to taking risks. During times of crisis, this translates into being open and willing to admit when a strategy is not...

A guide to Mac device management: Enrolment, rollout and support

If your Windows-based company is about to introduce Apple devices management for the first time, you and your IT team may feel uneasy about getting up to speed with this new operating system (OS).

The good news is that Apple devices were designed for secure, remote management, and their administrative tools are as beautiful and intuitive as their hardware design.

To help you break into this new space, here’s a brief guide to help you better understand how Mac computers...

If remote IT is here to stay, how can CIOs make it work?

Many CIOs are asking: is remote IT here to stay, or will the majority of IT staff eventually return to the office? At least in the short term, the more relevant questions might be, how productive can we expect remote IT to be, how can CIOs ensure their productivity, and what metrics should IT consider to gauge their effectiveness?

In this article, we’ll take a look at these questions and a few others, with the goal of helping CIOs plan for what will be extended and expanded...

How an AI platform is matching employees and opportunities

Instead of relying on data-driven signals of past accomplishments, Eightfold.ai is using AI to discover the innate capabilities of people and matching them to new opportunities in their own companies. The company's innovative approach of combining their own AI and virtual hackathons to create and launch new additions to their Project Marketplace rapidly is a model enterprises need to consider emulating.

Eightfold.ai was founded with the mission that there is...

MSPs: Your billing system should not be sitting at their own desk

Despite the economic setbacks shaped by the pandemic, demand for cloud communications services continues to grow. The remote “work-life” arrangement and increased displacement of face-to-face meetings by video conferences has managed service provider (MSP) leaders clamoring to take advantage.

On the downside, this heightened activity has exposed the flaws or outright failures of the billing processes for many MSPs. In fact, “processes” may be too technical a term for how...

The need to become a next-generation data organisation – and leaving the silos behind

Data has always been there. Right back at the start of the last century, organisations of the age still ran their operations using log books, paper folios and hand-drawn accounts sheets. It was still data, but it was predominantly static, often duplicated or inaccurate, tough to search and only accessible to a few people. 

After the second and third industrial revolutions and the arrival of the PC, things finally changed. Software spreadsheets became ubiquitous and dedicated...

Why digital transformation always needs to start with customers first

Customers’ expectations, preferences, changing patterns in how and why they purchase need to be the core of any digital transformation effort.

63% of organisations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of CEOs say acting with agility is “the new currency of business; if we’re too slow, we will be bankrupt,” according to...

Improving customer success in the IT sector: The power of partnerships

In all areas of business, customers are expecting more. The typical vendor-client relationship is a thing of the past, becoming a partner to your customers is the new norm. However, this is not an overnight process, rather one that takes time, effort, and cultivating.

Of course, growth is important, and organisations always want to acquire new customers. Yet, in order to grow, existing customers must be retained, remain loyal, and continue to be happy with the service they...

How the ‘composable enterprise’ can help solve upgrade headaches

There’s a lot to be said for a really snazzy Lego kit. Maybe it’s the Millennium Falcon that your front room is crying out for (complete with hinged smuggling compartments for hiding from the Empire). Or perhaps paying homage to the city of New York with a 1,600-piece Statue of Liberty is just the ticket.

Completing a Lego kit is extremely satisfying. You can take your time, work instruction by instruction and you know what you’re going to get. But once a kit is completed,...

Debunking three sunk cost fallacies in selecting enterprise software

Has your business ever avoided investing in key software systems simply because of perceived high costs? This inaction is an example of a sunk cost fallacy.

Both psychologists and behavioural economists have noted that humans have a stronger natural tendency to avoid losses than to pursue gains. However, a sunk cost needs to be addressed differently than a risk of future loss because the sunk cost has already been paid and should be considered independent of future decisions....