Tangoe moves into ‘mobility as a service’ offering as next step up from TEM

James is editor in chief of TechForge Media, with a passion for how technologies influence business and several Mobile World Congress events under his belt. James has interviewed a variety of leading figures in his career, from former Mafia boss Michael Franzese, to Steve Wozniak, and Jean Michel Jarre. James can be found tweeting at @James_T_Bourne.


Telecoms expense management (TEM) provider Tangoe has announced the launch of a managed mobility ‘as a service’ (MaaS) offering, which includes device provisioning, management, and a 24/7 help desk functionality.

The move, which utilises Tangoe’s Matrix Mobility product, also enables enterprises who partner with Tangoe to benefit from reporting, analytics and cost saving, as well as HR information setup and a consulting process. Alongside this, Tangoe is also becoming a distributor for Google Nexus 5X and 6P devices, with Android for Work being bundled into the overall solution.

Among the first customers to try out the new services is rail terminal operator ITS Technologies & Services. Brian Mellen, senior vice president of IT, explained: “We live in a mobile first world and employees and customers expect a seamless mobile experience to efficiently do their jobs. Tangoe made it easy for me by allowing me to remove myself from the mobile management business and managing it for me, while saving money in the process.”

With this latest release, Tangoe is aiming to move further into a complete mobile provisioning solution. The company’s expertise in TEM remains almost unmatched; however, in terms of full enterprise mobility management (EMM), analysts are yet to be convinced. Gartner’s most recent EMM Magic Quadrant – previously mobile device management (MDM) – saw Tangoe fall out of contention altogether having been a niche player, while Ovum’s rankings noted the Conneticut firm as an outlier despite its dominance in TEM.

For Tangoe, mobility is a service is the next logical step, with the company targeting both new and established mobile enterprises. “This is the next evolution – TEM is a component of the solution,” Paul Ybarra, SVP of solutions group sales, told Enterprise AppsTech. “[This helps] enterprise customers, looking to simplify and create more predictability and helping with deployments of tablets and smartphones, [and] for small and mid-sized companies who don’t have a dedicated staff to focus on mobility, this allows them to have Tangoe manage all facets of their mobility fleet and expenses.”

In April, Tangoe announced a strategic agreement with Vodafone, acquiring the operator’s TEM technology, as well as a majority of the arm’s employees, with the latter using Tangoe as its preferred provider.


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