CIOs fear IoT-related performance and revenue meltdowns, new research finds

James is editor in chief of TechForge Media, with a passion for how technologies influence business and several Mobile World Congress events under his belt. James has interviewed a variety of leading figures in his career, from former Mafia boss Michael Franzese, to Steve Wozniak, and Jean Michel Jarre. James can be found tweeting at @James_T_Bourne.

The promise of the Internet of Things (IoT) is an insatiable one – but what price to pay for attempting to do too much too soon? According to new research, three quarters of CIOs fear performance problems with IoT rollouts could ‘significantly’ damage business operations and revenues.

The figures come from software company Dynatrace, who polled 800 global CIOs at businesses with more than 1,000 employees. 78% of those polled said they feared their organisations rolling out IoT strategies without having a plan in place as to how to manage their complexity, while 70% were concerned at how IT could react to changing consumer needs.

These user experience snafus include ensuring IoT firmware updates and security patches do not negatively impact performance – cited by 62% of respondents – tracking application behaviour on IoT devices as they interact with cloud services (60%) and understanding the impact of IoT device performance on user experience (53%).

Getting the most out of ageing enterprise cloud infrastructure was another primary concern. 69% said IoT would become a ‘major performance management burden’ as their organisations struggle to cope, while three quarters worried that IoT service providers could hide problems which impacted their apps’ performance at the network layer.

There are reasons for optimism, however. In order to ensure user expectations are met, respondents argue the key to improvement is through AI and automation. Dynatrace notes that organisations need a platform which can simplify IoT cloud complexity as well as provide automation – and of course, they have the very thing.

Yet the figures around IoT performance – those who are regular readers of this publication will be more than aware of the continued security challenges companies face – are certainly of interest.

“Businesses across every industry are eagerly exploring IoT’s potential to engage new markets, drive new revenue and create stronger competitive advantage. However, IoT ecosystems and delivery chains are intricate and boundless, which creates unprecedented frequency of change, size and complexity in the cloud environments on which they are built,” said Dave Anderson, SVP marketing at Dynatrace in a statement.

“Enterprises are already struggling to master cloud complexity – and now IoT substantially magnifies this challenge.”

You can read the full report here (pdf required). in hearing industry leaders discuss subjects like this and sharing their IoT use-cases? Attend the IoT Tech Expo World Series events with upcoming shows in Silicon Valley, London and Amsterdam to learn more.

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