The need to become a next-generation data organisation – and leaving the silos behind

Data has always been there. Right back at the start of the last century, organisations of the age still ran their operations using log books, paper folios and hand-drawn accounts sheets. It was still data, but it was predominantly static, often duplicated or inaccurate, tough to search and only accessible to a few people. 

After the second and third industrial revolutions and the arrival of the PC, things finally changed. Software spreadsheets became ubiquitous and dedicated...

Why digital transformation always needs to start with customers first

Customers’ expectations, preferences, changing patterns in how and why they purchase need to be the core of any digital transformation effort.

63% of organisations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of CEOs say acting with agility is “the new currency of business; if we’re too slow, we will be bankrupt,” according to...

Improving customer success in the IT sector: The power of partnerships

In all areas of business, customers are expecting more. The typical vendor-client relationship is a thing of the past, becoming a partner to your customers is the new norm. However, this is not an overnight process, rather one that takes time, effort, and cultivating.

Of course, growth is important, and organisations always want to acquire new customers. Yet, in order to grow, existing customers must be retained, remain loyal, and continue to be happy with the service they...

How the ‘composable enterprise’ can help solve upgrade headaches

There’s a lot to be said for a really snazzy Lego kit. Maybe it’s the Millennium Falcon that your front room is crying out for (complete with hinged smuggling compartments for hiding from the Empire). Or perhaps paying homage to the city of New York with a 1,600-piece Statue of Liberty is just the ticket.

Completing a Lego kit is extremely satisfying. You can take your time, work instruction by instruction and you know what you’re going to get. But once a kit is completed,...

Debunking three sunk cost fallacies in selecting enterprise software

Has your business ever avoided investing in key software systems simply because of perceived high costs? This inaction is an example of a sunk cost fallacy.

Both psychologists and behavioural economists have noted that humans have a stronger natural tendency to avoid losses than to pursue gains. However, a sunk cost needs to be addressed differently than a risk of future loss because the sunk cost has already been paid and should be considered independent of future decisions....

How CIOs can ensure technological prowess in a rapidly changing world

The COVID-19 crisis has not radically changed the future of technology. It has accelerated our path towards it. Conversations regarding digital transformation, moving to the cloud or using distributed architectures have been resonating in the market since the dot-com bubble. What this crisis has underlined is two realizations: those who had already made the digital transition were best equipped to deal with ambiguity, and that technology-enabled responsiveness trumped preparedness. The...

Five key ways machine learning can thwart phishing attacks

Global mobile phishing attempts surged by 37% amid shift to work-from-home for the thousands of businesses needing to adhere to shelter-in-place directives. According to Verizon, over 90% of breaches start with a phishing attack and with more than 60% of emails being read on mobile, mobile phishing is one of the fastest-growing threat categories in 2020. 60% of IT leaders believe that phishing is the most significant mobile security threat faced by their organization, according to...

Embracing an agile culture for business growth: A guide to best practice – and what to avoid

Professional services company Accenture found itself in a crisis. The company’s growth stunted. When leadership investigated the reasons why, they came to realise that their promotions and rewards system benefited those employees who were more focused on self-promotion, compared with those whose focus was helping the organisation succeed.

So, company leaders decided to embrace change and use a different, more collaborative, performance conversation rather than continuing with...

Four key steps to transform cybersecurity into a business enabler

Cybersecurity has traditionally been viewed as the department of ‘no’ – thought to be cautious, restrictive, and restrained. COVID-19 demonstrated this to be far from the truth. When physical offices had to suddenly transform into digital, virtual hubs, cybersecurity became an essential part of the innovation process, rather than a roadblock.

Despite this, recent research shows that fewer than 25% of business leaders view security as a proactive enabler of digital...

Why aligning training and skills development is necessary for the EU future jobs outlook

The European Union (EU) was enjoying its highest labour participation rate since 2000 when COVID-19 hit. The economic impact has yet to be fully calculated but will surely be felt for years to come. The pandemic has also highlighted a critical and growing shortage of workers, and the region faces particular challenges with respect to digital transformation as well. To combat the workforce issues in the EU, training and skills development will be essential.

Understanding the current...