Why digital transformation always needs to start with customers first

Customers’ expectations, preferences, changing patterns in how and why they purchase need to be the core of any digital transformation effort.

63% of organisations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of CEOs say acting with agility is “the new currency of business; if we’re too slow, we will be bankrupt,” according to...

Five key ways machine learning can thwart phishing attacks

Global mobile phishing attempts surged by 37% amid shift to work-from-home for the thousands of businesses needing to adhere to shelter-in-place directives. According to Verizon, over 90% of breaches start with a phishing attack and with more than 60% of emails being read on mobile, mobile phishing is one of the fastest-growing threat categories in 2020. 60% of IT leaders believe that phishing is the most significant mobile security threat faced by their organization, according to...

Seeking the answers to today’s toughest enterprise endpoint security questions

Enterprises who are increasing the average number of endpoint security agents from 9.8 last year to 10.2 today aren’t achieving the endpoint resilience they need because more software agents create more conflicts, leaving each endpoint exposed to a potential breachOne in three enterprise devices is being used with a non-compliant VPN, further increasing the risk of a breach60% of breaches can be linked to a vulnerability where a patch was available, but not applied. Windows 10 devices in...

10 ways AI is improving new product development

Startups’ ambitious AI-based new product development is driving AI-related investment with $16.5B raised in 2019, driven by 695 deals according to PwC/CB Insights MoneyTree Report, Q1 2020. AI expertise is a skill product development teams are ramping up their recruitment efforts to find, with over 7,800 open positions on Monster, over 3,400 on LinkedIn and over 4,200 on Indeed as of today. One in ten enterprises now uses ten or more AI applications, expanding the Total Available...

Why cybersecurity remains a key problem across the business

Bottom line: Absolute’s 2020 Endpoint Resilience Report illustrates why the purpose of any cybersecurity program needs to be attaining a balance between protecting an organisation and the need to keep the business running, starting with secured endpoints. Enterprises who have taken a blank cheque approach in the past to spending on cybersecurity are facing the stark reality that all that spending may have made them more vulnerable to attacks. While cybersecurity spending grew at a Compound...

Why securing endpoints is the future of cybersecurity

86% of all breaches are financially motivated, where threat actors are after company financial data, intellectual property, health records, and customer identities that can be sold fast on the Dark Web.70% of breaches are perpetrated by external actors, making endpoint security a high priority in any cybersecurity strategy. 55% of breaches originate from organized crime groups.Attacks on Web apps accessed from endpoints were part of 43% of breaches, more than double the results from last...

How to build a business case for endpoint security

Bottom line:  Endpoint security business cases do much more than just quantify costs and benefits; they uncover gaps in endpoint and cyber protection that need urgent attention to avert a breach.

Bad actors and hackers prefer to attack threat surfaces that are isolated, vulnerable with out-of-date security patches, yet integrated into a corporate network to provide access. For these reasons and more, endpoints are now the popular choice for hacking attempts. Ponemon Institute’s...

Six key areas where AI is improving customer experiences

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them.

30% of customers will leave a brand and never come back because of a bad experience.27% of companies say improving their customer intelligence and data efforts are their highest priority when it comes to customer experience (CX).By 2023, 30% of customer service organizations will deliver proactive customer services by using...

Protecting privileged identities in a post-Covid-19 world: A guide

Bottom line: Every organisation needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction.

The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service options that protect the health of employees, customers, and partners. Customer experience needs to be the cornerstone of digital transformation,...