MSPs: Your billing system should not be sitting at their own desk

Despite the economic setbacks shaped by the pandemic, demand for cloud communications services continues to grow. The remote “work-life” arrangement and increased displacement of face-to-face meetings by video conferences has managed service provider (MSP) leaders clamoring to take advantage.

On the downside, this heightened activity has exposed the flaws or outright failures of the billing processes for many MSPs. In fact, “processes” may be too technical a term for how...

Debunking three sunk cost fallacies in selecting enterprise software

Has your business ever avoided investing in key software systems simply because of perceived high costs? This inaction is an example of a sunk cost fallacy.

Both psychologists and behavioural economists have noted that humans have a stronger natural tendency to avoid losses than to pursue gains. However, a sunk cost needs to be addressed differently than a risk of future loss because the sunk cost has already been paid and should be considered independent of future decisions....