The three IT service management trends enterprises need to explore in 2020

In recent years, the IT service management (ITSM) landscape has been evolving as the industry strives to build its presence within organisations, adding value and becoming a trusted advisor. But what does 2020 hold for the industry?

ITSM guru Stephen Mann once pointed out that changes in the service management field don’t happen overnight. New concepts and developments like AI don’t take the...